A few troubleshooting steps if an order isn't accepted while you're on a dedicated network.

MAKE SURE ON THE DASHBOARD IT SAYS CONNECTED ON TOP 

Let’s say an order is placed by the customer and it doesn't print. 

  1. Go to the Dashboard of the Foodli Merchants app
  2. Once in the Dashboard tap the SYNC button
  3. Once you see the message “SYNC COMPLETE” tap OK and you should be good to go.
  4. Remember to open Order Manager or Prep Station Manager back up

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Let’s say you tried that and the order didn’t go through

  1. Double tap the Home Button and close everything that’s open
  2. Then restart the iPad by holding the Power Button and sliding to power off
  3. Power the iPad back on and make sure Foodli Merchants app is open
  4. Then tap SYNC on the Dashboard
  5. Once complete please go to Order Manager or Prep Station Manager

Still the orders aren’t being accepted?

  1. Turn off the Mobile Hotspot by holding the power button until all the lights blink and turn off
  2. After all the lights are off, turn the Hotspot back on
  3. On the kitchen iPad make sure it’s connected to the dedicated network
  4. Go into the in app settings and tap on Test Print

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